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»Forums Index »Product Support »Data and Content Support »Regular SERVER DISCONNECTED
Author Topic: Regular SERVER DISCONNECTED (2 messages, Page 1 of 1)

AHA
-Interested User-
Posts: 28
Joined: Jan 31, 2012


Posted: Today @ 06:21 AM          Msg. 1 of 2
The last few weeks I have been monitoring several regular disconnects from IQF.

- All disconnects happenend excactly at the same TimeSpan between 8, 0, 0 and 8, 0, 59 CET
- My ISP connection was stable all the while
- Got disconnected today at 08:00:20.730
- Disconnect on 4/13/21 08:00:55.755

The data I received before the disconnect was "S,SERVER DISCONNECTED"

It is kind of annoying since it happens right after the start of most european market futures.


Any ideas?
Edited by AHA on Apr 19, 2021 at 06:26 AM

DTN_Stephen
-DTN Guru-
Posts: 356
Joined: Aug 22, 2014


Posted: Today @ 06:29 AM          Msg. 2 of 2
There are unknowns in the equation that I am unable to answer.

(1) Perform a traceroute to the IQ Feed Server you are connected to at the time this happens. You can locate that in the IQ Feed Connection Manger that is located in your system tray by your clock in the lower right of Windows.

(2) You can run an IQ Logfile during these timeframes and we can have it reviewed to see how the client responds at the time of the disconnect.

These are a couple basics steps; for additional support I would contact us at support@iqfeed.net so we can gather additional information to assist you.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net
 

 

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